We’ve all probably said this at some time. Probably caused by the frustration of having to do something that’s been handed to you that’s not your normal job and the whole activity seems frustrating, long winded and futile.
We have a saying for that. It’s called ‘non value adding’
But please spare a thought for those whose day job is like this all the time.
We often hear talk about people being the most important element of our business but when we hear comments such as that above, are we really respecting our people? That’s a simple thing to answer … a resounding ‘No’.
We can listen to our employees, undertake employee engagement surveys, provide free coffee and bean bag work areas. But when we’re fundamentally asking our people to spend most of their working day undertaking non value adding activities then shame on us.
The two pillars of lean focus on process improvement and developing people. If we truly believe in improving our business we need to focus on the removal of waste, unevenness and overburden. If we did this then would we hear comments like this or would we here about poor morale and stress? Most probably not.
But to make sure that we’re truly respecting our people then equally we need to focus on the enhancement of value and our people development to deliver this new value.
When you have 10 minutes to reflect on this, listen to what John Shook has to say about this and other aspects of Lean Transformation https://www.youtube.com/watch?v=kEcdliWZH30
You’ll see that there are a few key aspects for a successful Lean Transformation but regarding the two pillars we have to focus on Process Improvement to define how the work needs to be done and then improve the work as part of a continuous improvement programme.
To support this we need to also focus on Capability Development to develop our people so that they can work in these new ways, with everyone continually improving their work all the time.
Something for you to reflect on. Can you answer the following questions …
- What problem are we trying to solve?
- How will we improve the work?
- How will we develop the people?
- What leadership behaviours and management system is required?
- What basic thinking, mind-set and assumptions underlines / drives this transformation?
At Castlefirth we help you to create your lean transformation vision and implementation plan, answering these questions by systematically and collaboratively working with your front line teams, middle managers and senior leadership to create a truly effective lean transformation delivering excellent employee engagement and customer satisfaction as well as outstanding return on investment.